At Dome Wreckers, we take pride in delivering high-quality products and ensuring your complete satisfaction. However, we understand that sometimes issues may arise. To make things right, we’ve created a straightforward refunds policy. Please review the details below to understand your options and how we handle refunds for Dome Wreckers products.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
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Defective Products: If your Dome Wreckers product is defective, damaged, or malfunctions upon arrival, you may qualify for a refund or replacement.
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Unopened and Unused: The product must be in its original, sealed packaging and unused.
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Proof of Purchase: You must provide a valid receipt, order confirmation, or proof of purchase.
Non-Refundable Items
The following items are not eligible for refunds:
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Products that have been opened, used, or damaged after delivery.
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Products purchased from unauthorized retailers or third-party sellers.
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Any product returned without prior approval from our customer service team.
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Perishable items (e.g., gummies, edibles) that cannot be resold for safety reasons.
How to Request a Refund
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Contact Us: Reach out to our customer service team within 14 days of receiving your order. Provide your order number, proof of purchase, and a detailed explanation of the issue.
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Approval: Once your request is reviewed and approved, we will provide instructions for returning the product.
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Return Shipping: You are responsible for return shipping costs unless the product is defective or the return is due to an error on our part.
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Inspection: Upon receiving the returned product, our team will inspect it to verify eligibility for a refund.
Refund Processing
Refunds will be issued to the original payment method within 7-10 business days after approval.
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BTC (Bitcoin): For purchases made with Bitcoin, refunds will be issued in USD equivalent based on the exchange rate at the time of refund.
Exchanges
If you prefer an exchange for a defective or incorrect product, we will ship a replacement at no additional cost once the returned item is received and inspected.
Contact Us
For any questions or assistance with refunds, please contact our customer service team at sales@domewreckerofficial.com. We’re here to help!